Warranty

Boxing Gloves Warranty

1. Duration of the Warranty

Boxing gloves purchased on our site are covered by a 24-month limited warranty from the date of purchase. This warranty covers defects in workmanship and materials.

2. What Does the Warranty Cover?

The warranty covers the following defects:

  • Defective Stitching : If the stitching opens or comes loose during normal use.
  • Defective Materials : Includes abnormal tears or deterioration of leather or synthetic material.
  • Padding Defects : Includes loss of consistency or breakage of the padding which compromises the use of the gloves.

3. What the Warranty Does Not Cover

The warranty does not cover:

  • Normal Wear & Tear : Deterioration caused by regular, prolonged use, such as discoloration or natural loosening of seams.
  • Damage caused by misuse : Includes damage caused by lack of maintenance, exposure to extreme conditions (humidity, excessive heat, etc.), or use for purposes other than boxing.
  • Unauthorized modifications or repairs : The warranty is void if the gloves have been modified or repaired by unauthorized third parties.

4. How to Claim the Warranty

To request warranty service:

  1. Contact us : Send an email to our customer service at info@erkules-sport.com with your order number, a detailed description of the problem and clear photographs of the defect.
  2. Evaluation : Our team will evaluate your request within 5-7 business days.
  3. Returns : If your request is accepted, you will be provided with instructions for returning your gloves.
  4. Replacement : After receiving and evaluating the returned gloves, we will proceed with the replacement, depending on availability and the specific situation.

5. Terms and Conditions

  • The warranty is valid only for the original purchaser and is not transferable.
  • You must retain your original purchase receipt to qualify for warranty service.
  • Our liability is limited to repair, replacement or refund of the defective product.
  • We are not responsible for any indirect or incidental damages caused by the use of defective gloves.